FAQ

We deliver to the contiguous 48 U.S. states.

We do not deliver to Alaska, Hawaii, U.S. territories or military addresses, including APO, FPO and DPO addresses. International delivery is not available.

Standard shipping is free on all eligible orders, with no minimum purchase. We do not add a separate standard shipping or handling charge.

Order processing normally takes 1–3 business days. Estimated transit time after dispatch is 3–5 business days.

The combined estimate is generally 4–8 business days from the applicable processing start. Business days are Monday through Friday, excluding U.S. public holidays.

These are estimates, not guaranteed delivery appointments. See our Shipping Policy for details.

Our cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time.

Orders received after the cutoff, on weekends or on U.S. public holidays enter processing on the next business day.

Yes. We send tracking information to the email address supplied with your order after dispatch.

Carrier tracking may take some time to show its first update. If you have not received dispatch information after the expected processing period, contact us with your order number.

Displayed product prices include applicable taxes. Orders are charged in U.S. dollars, and the order total is shown before you submit payment.

Available payment methods are displayed at checkout.

Review the individual product description for dimensions, materials, included quantities and any compatibility information.

Accessories are not a universal fit unless the listing expressly says so. Compare the stated dimensions with your equipment before ordering.

Objects used to demonstrate a product or style a photograph are included only when expressly listed in the product contents.

Email support@dunewood.shop promptly with your order number and request.

If your order has not been dispatched, you may cancel it for a full refund, which we initiate within 3 business days.

We will try to correct an address before dispatch. Changes cannot be guaranteed after the parcel has been handed to the carrier. If already dispatched, our return procedure applies to cancellation requests.

Yes. You may request a return within 30 calendar days after receiving your order, including for change of mind.

For change-of-mind returns, goods should be unused, in their original condition and complete with supplied parts and accessories. Please include original packaging where reasonably possible. Reasonable inspection alone does not prevent a return.

Contact us before sending a parcel so we can arrange your prepaid return method. See our Return and Refund Policy for the complete terms.

DUNEWOOD pays eligible return and exchange shipping, including change-of-mind returns.

We do not charge restocking fees or return handling fees. Contact us for a prepaid return label or another return arrangement at our expense; you do not need to purchase return postage yourself.

You may request an exchange within 30 calendar days after delivery. Exchanges depend on replacement stock being available.

We pay eligible return shipping and the shipping cost of the replacement. Any price difference is confirmed with you before the exchange proceeds.

If your preferred replacement is unavailable, you may choose an available alternative or a refund.

After we receive and inspect your return, we initiate the refund to your original payment method within 3 business days and send you a confirmation.

Your bank or payment provider may require additional time to display the credit. Contact us if you need help tracing a refund.

Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs of the product and packaging are helpful where reasonably possible.

We will arrange an appropriate return, replacement or refund at our expense. The voluntary 30-day return period does not limit any rights or remedies provided by applicable law beyond that period.

Check the delivery address and any safe location or reception area where the parcel may have been left, then contact us with your order number.

We will work with the carrier to investigate and arrange an appropriate resolution. A delivery scan alone does not prevent you from reporting a missing parcel.

If we cannot dispatch within our stated processing period, we will notify you and offer the choice of agreeing to the delay or cancelling the unshipped order for a full refund.