Shipping policy

DUNEWOOD ships orders from the United States. This policy applies to orders placed through https://dunewood.shop.

Delivery Area

We deliver to the contiguous 48 U.S. states.

We do not deliver to Alaska, Hawaii, U.S. territories or military addresses, including APO, FPO and DPO addresses. We do not offer international delivery.

Free Standard Shipping

Standard shipping is free on all eligible orders, with no minimum purchase.

We do not charge separate shipping or handling fees for standard delivery within our supported area. Product prices include applicable taxes, and orders are charged in U.S. dollars.

Order Processing

Orders are normally processed within 1–3 business days.

Our daily cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Orders received after the cutoff, on weekends or on U.S. public holidays enter processing on the next business day.

Business days are Monday through Friday, excluding U.S. public holidays.

Transit Time

Estimated transit time is 3–5 business days after dispatch.

The combined processing and transit estimate is generally 4–8 business days, calculated from the applicable processing start. Transit estimates are not guaranteed delivery appointments.

Order Tracking

We provide tracking information after dispatch using the email address supplied with your order. Carrier tracking may take some time to show its first update.

If you have not received your dispatch information after the expected processing period, contact support@dunewood.shop.

Shipping Delays

If we cannot dispatch within the stated processing period, we will notify you, explain the delay and provide a revised shipping estimate. We will offer you the choice of agreeing to the delay or cancelling the unshipped order for a full refund.

Where required consent to a delay is not obtained, we will cancel the unshipped order and provide the appropriate refund.

Weather, carrier disruption and other events may affect transit after dispatch. We will help investigate delayed shipments and keep you informed of available solutions.

Delivery Address Changes

Please check your delivery address before placing an order. If you notice an error, contact us immediately.

We will try to update the address before dispatch. Changes cannot be guaranteed once a parcel has been handed to the carrier. We will explain any available options before asking you to agree to additional arrangements.

Missing or Undelivered Parcels

If tracking shows an unusual delay, or a delivery you have not received, contact us with your order number.

Please check the delivery address and any safe location or reception area where the parcel may have been left. We will work with the carrier to investigate and arrange an appropriate resolution, which may include replacement or refund where the order has not been delivered.

A delivery scan alone does not prevent you from reporting a missing parcel.

Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible. Keep the packaging and provide photographs where possible to help us investigate.

We will arrange an appropriate solution at our expense. Please also refer to our Return and Refund Policy.

Returns and Exchanges

Returns are handled within the United States. Eligible return and exchange shipping is paid by DUNEWOOD.

Return address:

DUNEWOOD CAMPING SUPPLY LLC
993 Central Pl
Bowling Green, KY 42199
United States

Contact

Email: support@dunewood.shop
Phone: +1 803-487-3939

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays. We respond to inquiries within 48 hours.