Terms of Sale

1. Seller and scope

Your seller is DUNEWOOD CAMPING SUPPLY LLC, trading as DUNEWOOD, at 993 Central Pl, Bowling Green, KY 42199, United States.

These terms apply to consumer purchases through dunewood.shop. Our Terms of Service, Shipping Policy and Return and Refund Policy provide additional information.

These documents are intended to be read together. Nothing in them removes rights that cannot lawfully be excluded.

2. Placing an order

You must have legal capacity to enter into a purchase contract. If ordering for another person or organization, you must be authorized to do so.

Provide accurate contact, payment and delivery details. Review the products, quantities, delivery address and total before submitting payment.

Submitting an order is a request to purchase. An automated acknowledgment confirms that we received it; acceptance occurs when we confirm dispatch.

3. Product descriptions and included contents

Review each listing for materials, dimensions, included quantities, instructions and compatibility information. Accessories are not a universal fit unless expressly described as such.

Photographs may include demonstration or styling props. These are included only when the listing expressly says so.

Screen settings and lighting can affect color appearance. This does not remove your rights if goods are materially different from their description.

4. Prices, taxes and payment

Product prices and transactions are in U.S. dollars. Displayed product prices include applicable taxes.

Standard delivery within our supported area is free, with no minimum purchase. We do not add undisclosed shipping or handling charges.

The total is displayed before you submit payment. Available payment methods appear at checkout, and processing is subject to the relevant provider’s requirements.

Price changes apply to future orders and do not change an accepted order without your agreement.

5. Availability and listing errors

We may decline or cancel an order for a legitimate reason, including unavailable stock, an unresolved payment issue, suspected fraud, an unsupported delivery address or a material listing error.

We will notify you and refund payments collected for an order we cannot fulfill. We will not substitute a product or charge an increased price without your agreement.

6. Delivery area and timing

We ship from the United States to the contiguous 48 U.S. states. We do not deliver to Alaska, Hawaii, U.S. territories or military addresses, including APO, FPO and DPO addresses. International delivery is not available.

• Order processing: normally 1–3 business days.
• Estimated transit after dispatch: 3–5 business days.
• Daily cutoff: 4:00 p.m. U.S. Central Time, observing daylight saving time.
• Business days: Monday–Friday, excluding U.S. public holidays.

Orders received after the cutoff, on weekends or on U.S. public holidays enter processing on the next business day. The combined processing and transit estimate is generally 4–8 business days from the applicable processing start.

Tracking is provided after dispatch. Delivery estimates are not guaranteed delivery appointments.

7. Delays and delivery problems

If we cannot dispatch within the stated processing period, we will notify you, provide a revised estimate and offer the choice of agreeing to the delay or cancelling the unshipped order for a full refund. Where required consent is not obtained, we will cancel and provide the appropriate refund.

Contact us about delayed, missing, damaged, incorrect or incomplete deliveries. We will investigate and arrange an appropriate resolution. A carrier delivery scan alone does not prevent you from reporting a missing parcel.

8. Cancellation before dispatch

You may request cancellation before dispatch by emailing support@dunewood.shop with your order number.

If the order has not been dispatched, we will cancel it and initiate a full refund within 3 business days. If already dispatched, the return procedure applies.

Contact us promptly for address corrections. Changes cannot be guaranteed after dispatch.

9. Returns and return costs

You may request a return within 30 calendar days after receiving the goods, including for change of mind.

For change-of-mind returns, goods should be unused, in their original condition and complete with supplied parts and accessories. Include original packaging where reasonably possible. Reasonable inspection alone does not prevent a return.

We pay eligible return shipping, including change-of-mind returns, and charge no restocking or return handling fees.

Contact us before sending goods so we can provide a prepaid label or arrange another return method at our expense. Returns are handled at our U.S. business address stated below.

10. Refunds and exchanges

After receiving and inspecting a return, we initiate a refund to the original payment method within 3 business days and send confirmation.

Refunds include the amount paid for eligible returned goods and any applicable tax included in that amount. Original standard shipping is free, so there is no original shipping charge to deduct. Banks and payment providers may need additional time to display the credit.

You may request an exchange within the same 30-day period. Exchanges depend on replacement availability. We pay eligible return shipping and replacement shipping, and confirm any price difference before proceeding.

If a requested replacement is unavailable, you may choose an available alternative or a refund. See our Return and Refund Policy for full details.

11. Damaged, defective or non-conforming goods

Report an issue as soon as reasonably possible, with your order number and a description. Photographs are helpful where reasonably possible.

We will arrange an appropriate return, replacement or refund at our expense. Change-of-mind return conditions do not prevent you from reporting goods received damaged, defective, incomplete or not as described.

The voluntary 30-day return period does not limit any warranty, right or remedy that applicable law provides beyond that period.

12. Appropriate product use

Use products according to their instructions and stated purpose. Check fit, compatibility and condition before use.

Do not assume a product is suitable for climbing, fall protection, emergency use or supporting a particular load unless its listing expressly states that suitability.

These terms do not exclude responsibility for defective goods or remove mandatory consumer protections.

13. Privacy

Our Privacy Policy explains how personal information is handled for orders, delivery, customer service and other store operations.

Please do not send full payment-card numbers, passwords or unnecessary sensitive information by email.

14. Applicable law and changes

These terms are governed by Kentucky law and applicable U.S. federal law, subject to mandatory consumer protections that apply to your purchase.

No provision requires an unlawful waiver of rights or an exclusive dispute forum where that requirement would be unlawful.

Revisions apply prospectively. The terms applicable when an order is accepted continue to govern that order unless a change is legally required or agreed with you.